Key Responsibilities:

• Outbound Calling: Initiate outbound calls to existing Epic Toyota customers based on service schedules, recall campaigns, and service reminders to schedule service appointments.

• Appointment Scheduling: Effectively communicate the benefits of timely service and efficiently schedule appointments that are convenient for customers and optimize service bay utilization. 

• Service Follow-Up: Contact customers after their service appointments to gather feedback on their experience, address any concerns, and ensure their satisfaction.

• Promoting Service Offerings: Inform customers about current service specials, maintenance packages, and other relevant offerings to encourage service uptake.

• Data Management: Accurately update and maintain customer records in the dealership’s database with relevant communication details and appointment information. 

• Handling Inbound Inquiries: Professionally handle inbound calls from customers regarding service appointments, inquiries, and general service-related questions

• Collaboration: Work closely with the service advisors and other service department staff to ensure smooth communication and efficient workflow.

• Meeting Targets: Achieve set targets for appointment scheduling and customer satisfaction.

• Adherence to Processes: Follow established dealership processes and protocols for customer communication and appointment management.

• Continuous Improvement: Stay updated on Toyota service guidelines, product knowledge, and customer service best practices.

• Appointment Scheduling: Effectively communicate the benefits of timely service and efficiently schedule appointments that are convenient for customers and optimize service bay utilization. 

Qualifications:

• Proven experience in telecalling, customer service, or a related field, preferably within the automotive industry.

• Excellent verbal communication and active listening skills.

• Strong persuasive and negotiation abilities.

• Ability to handle customer inquiries and concerns professionally and empathetically.

• Proficiency in using computers and CRM or database systems.

• Strong organizational and time-management skills.

• Ability to work independently and as part of a team.

• A positive attitude and a1 strong customer-centric approach.

• Knowledge of automotive service processes and terminology is an advantage.

• Fluency in Tamil and English is essential; knowledge of other local languages is a plus.

• High school diploma or equivalent; a bachelor’s degree is preferred

Benefits:

• Competitive salary and performance-based incentives.

• Health insurance and wellness programs.

• Opportunities for professional development and career growth.

• Friendly and supportive work environment.

• Paid time off and holiday leave.