Job Overview:
As a Service Advisor at Epic Toyota, you will be the first point of contact for customers visiting the service center. Your primary role is to understand customer needs, advise them on appropriate vehicle servicing and maintenance, and ensure a smooth, transparent, and satisfying service experience. You will coordinate between customers and the workshop team to deliver timely and quality service, aligned with Toyota’s standards of excellence
Key Responsibilities:
- Customer Interaction & Reception:
- Greet customers warmly and understand their vehicle service or repair needs. o Record service requirements accurately and clearly in job cards.
- Offer technical guidance to customers when needed (non-diagnostic). ∙
- Service Consultation:
- Advise customers on required maintenance, service schedules, and recommended repairs.
- Explain the service process, estimated time, and cost transparently.
- Upsell value-added services, extended warranties, or service packages where appropriate.
- Job Card & Coordination:
- Create and update job cards accurately for each vehicle.
- Coordinate with technicians to ensure timely diagnosis, repair, and service. o Monitor service progress and update customers proactively.
- Quality & Delivery:
- Conduct a final inspection of the vehicle along with the workshop supervisor before handover.
- Explain work performed, billing, and any follow-up requirements to the customer during vehicle delivery.
- Ensure timely delivery of serviced vehicles with high customer satisfaction.
- Customer Feedback & Follow-Up:
- Collect and address customer feedback for continuous improvement. o Follow up on post-service satisfaction calls and maintain service relationship.
- Reporting & Documentation:
- Maintain accurate service records, warranty claims, and feedback logs. o Assist in achieving service department targets for customer satisfaction, revenue, and repeat business.
Qualifications:
Diploma/Degree in Automobile Engineering or any equivalent qualification. ∙
1–3 years of experience as a Service Advisor, preferably in an authorized automobile dealership.
Strong communication and interpersonal skills.
Basic technical knowledge of automobiles (Toyota vehicle experience is a plus).
Proficiency in MS Office and familiarity with dealership management systems (DMS).
Fluency in local language and English.
Customer-focused attitude with a problem-solving mindset.
Benefits:
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.