Key Responsibilities:

• Review customer service history and prepare before appointment
• Conduct active reception, capture customer concerns, and perform preliminary diagnosis
• Recommend appropriate service products and repairs
• Provide cost and time estimates and obtain customer approval
• Convert customer concerns into technical job instructions
• Maintain transparency (e.g., video updates, vehicle status)
• Regularly update customers on service progress
• Coordinate with workshop to ensure timely completion
• Perform final inspection and confirm vehicle readiness
• Handle vehicle delivery and invoice explanation
• Collect customer feedback and perform post-service follow-up
• Use systems like eDealer, Digital Service Drive, and Xentry Portal

Qualifications:

• Bachelor’s Degree in Automobile / Mechanical Engineering
• Communication skills
• Customer Handling – Strong interpersonal skills, active listening, and ability to build trust with customers
• Sales & Upselling Ability – Identify opportunities for additional services and effectively recommend solutions
• Technical Understanding – Basic diagnostic knowledge and ability to translate customer concerns into technical instructions
• Planning & Coordination – Strong organizational skills to manage workflow, timelines, and coordination with workshop teams
• Experience: 3-8 years of experience in the luxury automobile retail market

       Benefits:

• Competitive salary and performance-based incentives.

• Health insurance and wellness programs.

• Opportunities for professional development and career growth.

• Friendly and supportive work environment.

• Paid time off and holiday leave.