Job Overview:
As a Certified Service Advisor, you are the professional “manager” of the entire customer oriented service process. You set the standards for customer support. You see every contact with the customers as a professional challenge and feel responsible for the customer problems until they have been resolved. Customer appreciates you as a certified service advisor, because you are competent, trustworthy; treat them with respect and like a partner. Even during conflicts, you always value the customer. Your colleagues in the workshop appreciate your technical skills mean you speak the same language. In doing so, you are a competent interface between the customer and the workshop and make a substantial contribution towards the economic success of the entire field of After Sales.
Key Responsibilities:
- Social and interpersonal competence
- Method and process competence
- Technical competence
- Service reception
- Work preparation
- Diagnosis
- Repair/maintenance
- Order completion
- Vehicle handover
- Service follow -up/customer support
Qualifications:
- Diploma or Graduate in Automotive Segment.
- You are a colleague, helper, coordinator, director, and “diplomat” for all relations with customers.
- Your feeling of responsibility is what drives you. You are authentic and independent.
- Your persuasive skills, interest in good communication, and confident decision-making all set you apart.
- Experience: 4-5 years of experience as Service Advisor
- Preferred an experience with a Luxury Automobile brand
Benefits:
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.