Job Overview:
As a Quality Control, your primary responsibility is to ensure that vehicles meet established quality standards before being delivered to customers. You will play a crucial role in conducting thorough inspections, identifying any defects or issues, and collaborating with service technicians to address and rectify concerns. The goal is to uphold the dealership’s reputation for delivering high-quality vehicles and exceptional customer satisfaction.
Key Responsibilities:
- Conduct detailed visual inspections of vehicles, both new and pre-owned, to identify any cosmetic, mechanical, or electronic issues.
- Utilize checklists and quality control standards to ensure comprehensive assessments.
- Document and record findings during inspections, accurately noting any defects, damages, or necessary repairs.
- Maintain organized and detailed inspection records for each vehicle.
- Communicate effectively with service technicians to address and rectify identified issues.
- Facilitate the resolution of quality concerns by providing clear and concise information about inspection findings.
- Conduct test drives to assess the functionality and performance of vehicles, ensuring they meet safety and performance standards.
- Communicate inspection findings to service advisors, sales staff, and customers, providing clear explanations and options for addressing identified issues.
- Ensure compliance with dealership policies, manufacturer guidelines, and industry standards.
- Generate reports on inspection results, quality trends, and areas for improvement.
- Provide feedback to management on opportunities to enhance quality control processes.
- Participate in training programs to stay updated on industry standards and emerging quality control practices.
- Work closely with various departments, including service, sales, and detailing, to optimize overall dealership operations.
- Share relevant information to improve communication and quality control processes
Qualifications:
- High school diploma or equivalent; additional education or training in automotive service management is a plus.
- Proven experience in service coordination or a related role within the automotive industry.
- Strong organizational and multitasking skills.
- Excellent Team handling and interpersonal skills.
- Familiarity with automotive systems, repair processes, and dealership operations.
- Proficient in using computerized systems for work order management and scheduling
Benefits:
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.