Job Overview:
As a Job Controller at Epic Toyota, you will be the central point of contact and coordination within our service department. You will be responsible for efficiently managing the flow of vehicles through the service process, from initial customer interaction to final delivery. Your meticulous attention to detail, excellent organizational skills, and proactive approach will ensure smooth operations, optimal resource utilization, and exceptional customer satisfaction. You will act as a liaison between service advisors, technicians, parts department, and customers, ensuring clear communication and timely updates.
Key Responsibilities:
Job Card Management: Accurately create, update, and close job cards in the dealership’s management system, ensuring all necessary information, including customer details, vehicle information, service requests, and initial diagnoses, are correctly documented.
Workflow Coordination: Monitor and manage the progress of vehicles through the service bays, assigning jobs to technicians based on their skills and workload, and ensuring efficient flow to minimize downtime.
Communication Hub: Serve as the primary point of contact for internal communication regarding the status of service jobs, proactively informing service advisors and the parts department of any delays or additional requirements.
Parts Coordination: Liaise with the parts department to ensure timely availability of required parts for service and repair jobs, tracking parts orders and following up on any backorders.
Quality Control Support: Assist in ensuring the quality of completed work by performing preliminary checks on job cards for completeness and accuracy before final invoicing.
Customer Updates: Provide regular updates to service advisors on the progress of their customers’ vehicles, enabling them to keep customers informed.
Appointment Scheduling Support: Assist the service advisors with scheduling service appointments and managing the daily service workload.
Documentation and Filing: Maintain organized records of job cards, repair orders, and other relevant documentation
Adherence to Procedures: Ensure all service processes and procedures are followed in accordance with Epic Toyota’s standards and manufacturer guidelines.
Problem Solving: Proactively identify and address any potential bottlenecks or issues in the service workflow to maintain efficiency.
Qualifications:
Diploma/Degree in Automobile Engineering or any equivalent qualification. ∙
1–3 years of experience as a Service Advisor, preferably in an authorized automobile dealership.
Strong communication and interpersonal skills.
Basic technical knowledge of automobiles (Toyota vehicle experience is a plus).
Proficiency in MS Office and familiarity with dealership management systems (DMS).
Fluency in local language and English.
Customer-focused attitude with a problem-solving mindset.
Benefits:
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.