Job Overview:
As a Job Controller, your primary role is to oversee and coordinate the workflow within the service department. Working closely with technicians, Service Advisors and other staff, you play a pivotal role in ensuring the efficient and organized completion of service orders. Your responsibilities include scheduling appointments, managing work orders, and optimizing resources to meet customer expectations and dealership objectives.
Key Responsibilities:
- Coordinate with service advisors to schedule customer appointments for vehicle service, maintenance, and repairs.
- Prioritize appointments based on urgency, customer preferences, and available resources.
- Generate and manage work orders for service technicians, ensuring accurate documentation of customer concerns, vehicle details, and requested services.
- Verify and confirm the scope of work with customers, obtaining necessary approvals.
- Assign service tasks to technicians based on skill sets, workload, and expertise.
- Optimize the utilization of service bays and resources to ensure efficient workflow
- Provide clear and concise information regarding service timelines and costs.
- Collaborate with the parts department to ensure timely availability of required components for scheduled service appointments.
- Verify the availability of parts before confirming service orders with customers.
- Monitor the progress of ongoing service orders to ensure timely completion.
- Address any delays or issues that may impact service timelines and communicate updates to customers.
- Ensure that repairs meet dealership and manufacturer standards.
- Maintain accurate records of service orders, appointment schedules, and customer interactions.
- Generate reports on service department performance, including key metrics and customer satisfaction feedback.
- Provide timely & Continuous feedback to assigned technicians.
- Share relevant information with other departments to enhance communication and efficiency.
Qualifications:
- High school diploma or equivalent; additional education or training in automotive service management is a plus.
- Proven experience in service coordination or a related role within the automotive industry.
- Strong organizational and multitasking skills.
- Excellent Team handling and interpersonal skills.
- Familiarity with automotive systems, repair processes, and dealership operations.
- Proficient in using computerized systems for work order management and scheduling
Benefits:
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.