Key Responsibilities:

• Service Department Management:
• Oversee daily operations of the service department to ensure efficient and quality service.
•  Implement and monitor service processes to improve efficiency and customer satisfaction.
• Manage service schedules, ensure timely completion of work orders, and maintain high standards of workmanship. 
• Develop and implement training programs for service staff to enhance their skills and knowledge.
• Parts Department Management:
• Manage parts inventory to ensure availability and minimize downtime.
• Coordinate with suppliers to procure quality parts at competitive prices.
• Monitor parts usage and implement measures to reduce wastage and improve inventory turnover.
• Customer Satisfaction:
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Handle customer complaints and ensure timely and satisfactory resolution.
• Conduct regular customer satisfaction surveys and feedback sessions to identify areas of improvement.
• Financial Management:
• Prepare and manage the after-sales budget, including revenue and expense forecasts.
• Monitor financial performance and implement measures to achieve financial targets.
• Analyze financial reports and KPIs to identify trends and areas for improvement.
• Team Leadership:
• Lead and motivate the after-sales team to achieve performance targets and deliver excellent customer service.
• Conduct regular team meetings to communicate goals, share updates, and address concerns.
• Foster a positive and collaborative work environment to enhance team morale and productivity.
• Compliance and Safety:
• Ensure compliance with all regulatory and company policies, including safety standards.
• Conduct regular audits and inspections to ensure adherence to safety protocols and standards.
• Implement measures to enhance workplace safety and reduce the risk of accidents

  Qualifications:

• Education: Bachelor’s degree in Business Administration, Automotive Technology, or a related field. MBA or relevant certification is a plus.
• Experience: Minimum of 10 years of experience in automotive service management, with at least 5 years in a leadership role.
• Skills:
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Proficient in financial management and budgeting.
• Ability to analyze data and implement effective strategies.
• Knowledge of automotive industry standards and regulations.

  Benefits:

• Competitive salary and performance-based incentives.

• Health insurance and wellness programs.

• Opportunities for professional development and career growth.

• Friendly and supportive work environment.

• Paid time off and holiday leave.