Job Overview:
As a Bodyshop Advisor, you will be the crucial link between customers and the service department. Your primary responsibility is to provide excellent customer service by accurately assessing vehicle issues & delivering the Car on time, explaining repair options, and coordinating the service process. The Service Advisor plays a key role in ensuring customer satisfaction, effective communication, and the efficient flow of work through the service department.
Key Responsibilities:
- Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues.
- Provide a warm and professional customer experience, building rapport to enhance customer satisfaction.
- Conduct initial inspections of vehicles to identify and document customer concerns.
- Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions.
- Clearly explain repair options, associated costs, and timelines to customers.
- Provide accurate estimates and obtain customer approval before initiating any work on the vehicle.
- Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements.
- Coordinate with the parts department to ensure timely availability of necessary components.
- Provide information on warranty coverage and additional services that may benefit the customer.
- Keep customers informed about the status of their vehicles and any unexpected delays.
- Identify opportunities for upselling additional services or maintenance packages based on the vehicle’s needs and manufacturer recommendations.
- Maintain accurate records of customer interactions, service transactions, and vehicle details.
- Complete service-related paperwork and documentation in a timely and organized manner.
- Coordinate with CRM team in Closing Customer Escalations timely.
- Maintain 900+ CSI for all customers.
Qualifications:
- High school diploma or equivalent; additional education or training in automotive technology or customer service is a plus.
- Proven experience in a customer service role, preferably within the automotive industry.
- Strong communication and interpersonal skills.
- Knowledge of automotive systems, repair processes, and maintenance requirements.
- Familiarity with service scheduling software and customer relationship management (SAP) systems.
Benefits:
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.