Job Overview:
As a service 24h technician, you are responsible for independent system diagnosis and vehicle repair on site and by telephone. Your certification as a Diagnosis Technician or your experience after qualifying as a System Technician also enables you to correct problems outside your area of specialty, thus efficiently repairing customer vehicle at the roadside.In this respect you cover the entire range Mercedes-Benz products in the passenger and/or commercial vehicle categories, including older model series. You represent the Mercedes-Benz brand to customers where you meet them and promote the image of the product and service organization crucially contributing to customer satisfaction, through your
respectful handling of customer property and professional manner with customers.
Key Responsibilities:
- Customer contact management
- Service reception
- Work preparation
- Diagnosis
- Repair and towing
- Order completion
Qualifications:
- Qualification as a System Technician or Certified Diagnosis Technician.
- Completion of service24th basic training (technology and organization/implementation/behavior)
- Regular participation in further service24th training courses
- HV awareness qualification for vehicle with high voltage systems.
- Basic knowledge of work on gas systems, restraint systems and A/C systems
- Obligation of annual participation in Mercedes-Benz product training courses as part of the market launch of new vehicles and systems
- Driver license for passenger cars; for the Service24h Technician’s service vehicle, a commercial vehicle license is also an advantage, depending on the area of deployment.
- At least three years’ experience as a system technician in at least one competence area
Or Experience as a Certified Diagnosis Technician.
Benefits:
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.