Job Overview:
We are seeking a dedicated and dynamic individual to join our team as a Service professional at MB. This is an exciting opportunity for someone with a passion for customer service and a commitment to delivering excellent support. As a part of our team, you will help ensure a high level of customer satisfaction and contribute to the overall success of the company.
Key Responsibilities:
Provide outstanding service and support to clients and customers.
Address customer inquiries, concerns, and issues in a timely and professional manner.
Maintain accurate records of customer interactions and transactions.
Troubleshoot and resolve product or service-related issues.
Collaborate with other departments to ensure seamless service delivery.
Assist in creating and maintaining customer service policies and procedures.
Conduct regular follow-ups to ensure customer satisfaction.
Ensure all service-related activities comply with company standards and policies.
Qualifications:
Bachelor’s degree or equivalent work experience in a related field.
Prior experience in customer service, preferably in a service industry.
Strong verbal and written communication skills.
Ability to work effectively in a team environment.
Problem-solving skills and attention to detail.
Proficiency with MS Office Suite and customer service software.
Strong interpersonal skills and a customer-first mindset.
Benefits:
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.